Payment Terms & Warranty


Which payment methods do you accept?

You can pay with VISA, MasterCard, American Express, PayPal and Apple Pay online. Prices are quoted in Euro.  

Will there be any additional fees for customs duties or VAT?

All prices on our website are excluding VAT. 
VAT applies to orders in the EU. Custom and import fees may apply to your country. 
Prices are quoted in Euro (EUR)

When ordering goods from for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Additionally, please note that when ordering from, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

After I have returned my order, how long will the refund take?

The refund will be issued within 10 days after reception of the returned products.

What Is The Warranty?

Altered products are under warranty for two (2) years from the date of purchase. 
Altered takes great pride in the design and craftsmanship of all our products. We strive to make sure every item we sell is perfect. In the unlikely event that an Altered product does not match up to our high standards we will try our hardest to address the problem. 

Please see more details about our warranty here: